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Return Policy

Return Policy

Effective Date: June 1, 2025
Last Updated: March 20, 2026

At S&G Plus, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Window

We accept returns within 30 days of delivery for the following reasons:

  • Product is defective
  • Product arrived damaged during shipping
  • An incorrect item was shipped

Items must be in their original, unopened packaging to qualify for a return (unless damaged or defective).

2. Non-Returnable Items

  • Products that have been opened, used, or contaminated
  • Items returned without prior authorization (RA number)
  • Products returned after the 30-day return window

3. How to Start a Return

To initiate a return or exchange:

  1. Email [email protected]
  2. Provide your order number, reason for return, and photos if the item is damaged or incorrect
  3. Our support team will issue a Return Authorization (RA)
  4. Ship the product to the address provided in your RA confirmation

Returns sent without an RA number may experience delays or may not be processed.

4. Return Shipping Costs

We Cover Return Shipping If:

  • The product is defective
  • The product arrives damaged
  • An incorrect item was shipped

A prepaid return shipping label will be provided.

Customer Covers Return Shipping If:

  • The item is not defective
  • The return is voluntary (change of mind, sizing issues, etc.)
  • The product was purchased incorrectly

5. Lost Packages

If your shipment is confirmed lost due to carrier error, we will issue a full refund within 24 hours of verification.

6. Refunds

Refunds are issued to the original payment method after the returned item is received and inspected.

Processing time:

  • 3–5 business days for refund processing
  • Your bank or payment provider may require additional time

Shipping fees are non-refundable except in cases where the return is due to our error.

7. Return Address

All authorized returns must be shipped to:

SG Plus Corp
41 Edison Ave
West Babylon, NY 11704

Please do not mail returns to this address without receiving an RA number.

8. Product Condition Requirements

Returned products should:

  • Be in original packaging (when applicable)
  • Include all components and accessories
  • Not show signs of misuse, contamination, or improper handling

Products exposed to chemicals, heavy contamination, or non-food-safe environments may not qualify for refund.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please reach out:

Email: [email protected]
Phone: (631) 740-2960
Working Hours:
Monday–Friday: 8 AM – 5 PM
Saturday: 8 AM – 12 PM

10. Policy Updates

S&G Plus reserves the right to modify this Return Policy at any time. Updated versions will be posted on this page, and continued use of the Site constitutes acceptance of any changes.