Return Policy
Effective Date: 01.06.2025
At S&G Plus, we want every customer to feel confident in their purchase. This Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted for products purchased through www.sgnitrilegloves.com.
By placing an order on our Site, you agree to the terms described below.
1. Return Eligibility
We accept returns for the following:
Defective or Damaged Items
If your product arrives damaged, defective, or incorrect, you may request a return or exchange within 30 days of delivery.
Non-Defective Items
We also accept returns for unused or slightly used items within 30 days, provided they are in original condition and packaging.
Items Not Eligible for Return
We do not accept returns for:
- Items returned without prior authorization
- Items returned after the 30-day window
- Products used beyond normal testing or subjected to misuse
2. Exchanges
Exchanges are available for both defective and non-defective products.
Once an exchange request is submitted and approved, we will issue a Return Authorization (RA) with instructions and ship the replacement item once the return is received.
3. How to Start a Return
To initiate a return or exchange:
- Email [email protected]
- Provide your order number, reason for return, and photos if the item is damaged or incorrect
- Our support team will issue a Return Authorization (RA)
- Ship the product to the address provided in your RA confirmation
Returns sent without an RA number may experience delays or may not be processed.
4. Return Shipping Costs
We Cover Return Shipping If:
- The product is defective
- The product arrives damaged
- An incorrect item was shipped
A prepaid return shipping label will be provided.
Customer Covers Return Shipping If:
- The item is not defective
- The return is voluntary (change of mind, sizing issues, etc.)
- The product was purchased incorrectly
5. Refunds
Refunds are issued to the original payment method after the returned item is received and inspected.
Processing time:
- 3–5 business days for refund processing
- Your bank or payment provider may require additional time
Shipping fees are non-refundable except in cases where the return is due to our error.
6. Return Address
All authorized returns must be shipped to:
SG Plus Corp
41 Edison Ave
West Babylon, NY
Please do not mail returns to this address without receiving an RA number.
7. Product Condition Requirements
Returned products should:
- Be in original packaging (when applicable)
- Include all components and accessories
- Not show signs of misuse, contamination, or improper handling
Products exposed to chemicals, heavy contamination, or non-food-safe environments may not qualify for refund.
8. Contact Us
If you have questions about returns, refunds, or exchanges, please reach out:
Email: [email protected]
Phone: 631-740-2960
Working Hours:
Monday–Friday: 8 AM – 5 PM
Saturday: 8 AM – 12 PM
9. Policy Updates
S&G Plus reserves the right to modify this Return Policy at any time. Updated versions will be posted on this page, and continued use of the Site constitutes acceptance of any changes.